Introducing the communications package. The need for telecommunications is vital for any business, from sole traders to massive enterprise size businesses. Without this and the loss of communication amongst clients and other businesses would certainly lead to disaster and loss of income.
With expert advice a phone call away, we can have you back up and running in no time. With a proactive approach via remote monitoring, if your phone system crashes, we will know about it and an engineer will visit you on site.
What we offer
We support all major companies in the communications market. We offer not only a support package consisting of unlimited phone support but we can help support your current system and future goals. For example, call routing, call menus, conferencing facilities, call retention. We can train your staff on the true potential of your telephone system showing you all of the features and how they can help your business.
When a support package is put in place should a disaster strike, if we cannot fix the problem remotely, an engineer will attend your site to quickly assess and provide a solution to the problem.
The proactive protection works silently in the background waiting for an issue to arise, it actively monitors call traffic as well as several other systems to ensure you are protected.
Aside from your own dedicated account manager and direct line, you will also have access to your own bespoke ticketing system to report any issues. The portal will give you access to average SLA times, amount of tickets open and much more.
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We believe no one should struggle and that paying forward and being green is the only way forward. Please see our green page and the our journey section for more information on how we are trying to do this.
We strongly believe that mental health matters, that it affects all of us either directly or indirectly. We dontate to Mind, our charity of choice, to help end the stigma. We also employ staff who have experienced hardship and have been stigmatised due to mental health.
We also rely on donations from everyone to keep us going with operating costs, tools, refreshments for after school clubs, you name it! We self fund through IT support work and any profit is driven back in. Please consider us for a donation. Thank you.